Setting up credit memo identification rules

If a file from a payment service provider (PSP) contains payments and refunds for the same reference, Continia Banking combines the amounts into one customer line by default. The result can be a line that doesn't match any invoice or credit memo. Credit memo identification rules keep refunds apart from payments, so that each line is matched with the right document. For more information about how the rules fit into the import, see Handling fees and credit memos in PSP imports.

The rules belong to a single PSP agreement. Continia Banking applies them to the amounts that don't match a PSP search rule. Amounts that match a rule are combined into a separate credit memo line. All other amounts are combined into the invoice line.

To set up credit memo identification rules:

1. Search for and select PSP Agreements.
2. Select the agreement, and then on the action bar, select Related > Credit Memo Identification Rules.
3. On the PSP Credit Memo Identification Rules page, add a line for each description that identifies a refund, and fill in the following fields:
   • Search Text - enter the text that identifies a credit memo amount in the description of the PSP detail. (Required)
   • Search Method - select Exact, From Left, From Right, or Contains.