Troubleshooting source files

  • 12/03/2026
  • 1 minute to read

If you encounter issues during Payment Import, the root cause may lie in the source file, the Business Central import process, or Continia Online. To diagnose the issue, you can convert an account statement file from the File Archive List into an intermediate JSON file. This JSON file lets you inspect how the file is interpreted, verify field mappings, and identify any data that may be causing errors.

To convert and download a file:

  1. Search (Search) for and select Troubleshooting.
  2. Enable Allow File Archive Troubleshooting.
  3. Search (Search) for and select File Archive List.
  4. Select an account statement file and on the action bar, select Actions > Troubleshooting > Convert & Download File.
  5. Save and open the downloaded JSON file to review the converted data.