Software lifecycle and scope of support

Continia provides ongoing support and servicing for all Continia Document Capture releases for at least 18 months after each release date. This includes security updates, bug fixes, new features, partner support, and access to online resources such as Continia Docs.

Release schedule

New major versions of Document Capture are released twice a year, on April 1 and October 1, aligning with Microsoft Dynamics 365 Business Central’s online release schedule. On-premises versions are released within two weeks of each Business Central online release. Preview versions are available one to two weeks before major releases for Business Central online sandbox environments.

Supported and compatible versions

Starting with Document Capture 2025 R2 (27.00), the latest version of Document Capture is only compatible with the latest version of Business Central. However, service packs are released for the three latest versions of Document Capture.

Supported versions of Document Capture

If an issue is likely to be caused by Document Capture code, Continia helps with debugging and determining whether the issue is caused by a bug in Document Capture. If this is considered unlikely, the partner must prove that the issue is caused by Document Capture – and not by standard NAV/Business Central functionality, other add-ons, extensions, or customizations.

When a bug in Document Capture causes a critical issue that blocks essential business processes and has no known workaround, Continia corrects the issue as quickly as possible. Non-critical bugs are corrected in an upcoming service pack.

Compatible versions of Business Central

The following table lists the currently supported versions of Business Central and Document Capture. For the complete list, refer to the Related information section.

What Continia supports

Supported versions

For supported versions of Document Capture, Continia provides support covering the following components and scenarios.

• Help and debugging assistance when errors occur in the Document Capture code
• Help and advice concerning functionality that doesn't work as intended
• Errors in add-ins
• Incorrect recognition of text in PDF and XML files
• Performance issues related to Document Capture functionality
• Support for the on-premises Continia Web Approval Portal
• Support for the Document Capture OCR service, including ABBYY

Unsupported versions

For unsupported versions of Document Capture, Continia provides support covering the following components and scenarios.

• Questions about Document Capture functionality - all questions about the functionality of any version of Document Capture are answered to the extent that the Continia staff is capable of answering them without in-depth research. If the staff doesn't know the immediate answer to a question relating to an unsupported version of Document Capture, the staff will instead explain how the corresponding functionality works in a supported version.

• Questions about Document Capture errors - all questions about specific Document Capture errors are answered to the extent that the Continia staff is capable of answering them without in-depth research. If the staff doesn't know the immediate answer to a question relating to an unsupported version of Document Capture, the staff will instead explain how to deal with the error in a supported version.

• Questions and issues related to:

  • Activation.

  • Communication with Continia Online, including export of users, download of emails, and activation of missing email domains in Continia online.

• Questions about any of the following:

  • Demo licenses and the issuing of new demo licenses

  • The licensing of Document Capture and the Continia Web Approval Portal

  • Client credentials

  • How to upgrade Document Capture

  • What to do and consider when renaming companies

  • Add-in errors

  • The Document Capture Service, including upgrading

  • ABBYY, including upgrading

  • The OCR Engine and incorrect recognition of text in PDF files, including missing or misplaced files (files ending up in the error folder or never appearing in NAV/Business Central)

• The online Continia Web Approval Portal, including:

  • Login issues
  • Reset of passwords
  • Permission errors
  • Problems performing specific actions, such as errors in connection with invoice approval
  • Performance issues

What Continia doesn't support

Continia doesn't support issues relating to Business Central code for unsupported versions of Document Capture. This means that for these versions, Continia does not help debug any issues in Business Central or develop hotfixes for errors in the code. If an error is identified in an unsupported version of Document Capture, customers must either upgrade to a supported version or correct the issue themselves. If the error is still present in a supported version of Document Capture, it's only corrected in the supported version.

For all versions of Business Central and Document Capture

Continia doesn't provide support for:

• Standard NAV/Business Central errors
• Issues likely to be caused by infrastructure, including network configuration, firewalls, and proxy servers
• Email exchange, except if an email sent directly to the Continia Cloud OCR email service doesn't arrive in Business Central
• Problems with emails that arrive when sent directly to the Continia Cloud OCR email service but not when they're forwarded to the Cloud OCR email service
• Estimation of time required to implement or upgrade Document Capture
• Help and assistance in customizing Document Capture – just as for standard NAV/Business Central, partners are expected to know the solution and/or have the skills to investigate how it works when customizations are to be made
• Customization of the Continia Web Approval Portal

For unsupported versions of Document Capture

In addition to the above, Continia doesn't provide support for:

• Errors in the Document Capture Business Central code, including debugging assistance
• Performance issues
• Issues with functionality that doesn't work as expected
• Incorrect recognition of text in PDF and XML files
• Issues with the on-premises Continia Web Approval Portal
• Issues with the Document Capture OCR service, including ABBYY

Related information

Implementing service packs
Upgrade compatibility matrix